Returns & Exchanges

Zip includes a return form on the back of each invoice for your convenience. If you have questions or concerns regarding a return or exchange, call during regular business hours and speak to your Zip sales representative. Returns are eligible for one (1) year without a restocking fee. Return shipping is the responsibility of the customer. C.O.D. return packages are not accepted. The customer is responsible for returning parts in the same condition they were received, with proper packaging and insurance to cover the value of parts being returned. Canadian and international customers, call for authorization to return parts.

Receipt of Order – Shortages

Inspect merchandise immediately upon receipt of order. Notify Zip of any shortages or discrepancies in your order within seven (7) days from shipment date. No claims allowed after seven (7) days.

Damaged Parts

All parts shipped are insured for the amount of purchase. Delivery of the products in good condition is the responsibility of the carrier. Should your order arrive damaged or missing merchandise, immediately notify the carrier (UPS, truck freight company, etc.) and Zip. Keep all shipping materials (box, packing, etc.) intact until an inspection can be made by the carrier.