Table of Contents:
- Basic Policies
- Receipt of Order - Shortages
- Damaged Items Shipped from Zip
- Damaged Items Shipped from a Manufacturer - Dropships
- Order Modifications and Cancellations
- Core Exchanges
Zip Return Policies and Procedures
Zip Products includes a return form on the back of each invoice for your convenience. If you have questions or concerns regarding a return or exchange, send us and email or call during regular business hours and speak to your Zip Products sales representative.
Parts and accessories bought from Zip Corvette may be returned within one (1) year without a restocking fee. Return shipping is the responsibility of the customer for unwanted and undamaged parts. C.O.D. return packages are not accepted. The customer is responsible for returning parts in the same condition they were received, with proper packaging and insurance to cover the value of parts being returned.
International customers, please call for authorization to return parts.
If an item is ordered from Zip Products with free shipping and is returned for a credit and was not damaged or defective upon customer receipt, the shipping charges for the item will be deducted from the total refund.
Receipt of Order – Shortages
We ask that you please inspect all merchandise immediately upon receipt of order. Notify Zip Products of any shortages or discrepancies in your order within seven (7) days from shipment date.
Damaged Items from Zip Corvette
All parts shipped are inspected and insured for the amount of purchase. Delivery of the product in good condition is the responsibility of the carrier. Should your order arrive damaged or should you notice missing merchandise, immediately notify the carrier (UPS, FedEx, US Post Office etc.) AND Zip Products. Keep all shipping materials (box, packing, etc.) intact until an inspection can be made by the carrier. If you are unsure of how to handle the situation please Contact us and we will assist you with the process.
Damaged Items from a Manufacturer - Dropships
In the event that an item is shipped to you direct from a manufacturer and you are unhappy with the item, it is damaged or you simply do not need the item any longer, PLEASE Contact us immediately. We will see that the proper steps are taken with the manufacturer to get your item(s) returned in a timely manner.
Order Cancellations and Modifications
Because we ship most orders on the same day they are placed, the window for order modification is limited. If you need to modify your order please Contact us by phone or email as soon as possible to see if modifications can be made. If your order or the specific item(s) are unable to be modified because they have already shipped, return shipping will not be covered by Zip Products though we will issue a full refund once the item(s) are received and determined to be in new condition.
Standard Item Cancellations
Because we ship most orders on the same day they are placed, the window for whole order or individual item cancellations is limited. If you need to cancel your recently placed order or specific items please Contact us by phone or email as soon as possible to see if the cancellations can be made. If your order or the specific item(s) are unable to be cancelled because they have already shipped, return shipping will not be covered by Zip Products though we will issue a full refund once the item(s) are received and determined to be in new condition.
Dropship Item Cancellations
As with items fulfilled from the Zip warehouse, dropship items are processed the same business day they are ordered. This means the window for dropship cancellations is limited therefore we ask that you Contact us by phone or email immediately if you need to cancel an order with a dropship item.
In some scenarios, we are unable to cancel dropship items from an order. However, holding true to our 100% customer satisfaction guarantee, if you are unhappy with the item let us know and we can process your return in a timely manner in the form of a refund. Please NOTIFY ZIP PRODUCTS and not the manufacturer if you have a problem with your dropship item and one of our customer service/sales representatives will assist you with your problem. If a dropship item is unable to be cancelled because it has already shipped, return shipping will not be covered by Zip Products though we will issue a full refund once the item(s) are received and determined to be in new condition.
Core Exchanges and Refunds
Customers who have purchased a product sold on an exchange basis and had a core deposit applied must return the required rebuildable core within 30 days from the date of shipment. A copy of the original invoice must accompany the return. Failure to return cores within 30 days may result in a reduction or loss of the core deposit. Return freight for cores is the responsibility of the customer.